You can view the status of your order by logging into your account. Once your order is placed, you will receive an order confirmation email with your order details. Once your order is shipped, you will receive a shipping confirmation email with a tracking number. If you have any additional questions about your order, please contact us at info@shopvcari.com.

V'CARÍ accepts a variety of payment methods including Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are secure and encrypted for your safety and protection.

We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items. For more assistance e-mail info@shopvcari.com Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance.

To cancel or change your order, please contact us at info@shopvcari.com as soon as possible. We will do our best to modify it for you if possible. Kindly note that for dispatched orders, we are unable to make any changes.

For in-stock items, it will take us 1-3 business days to process your order. For pre-sale items, it will take us 30 business days to process your order. Kindly note that we do not ship on weekends and U.S. holidays.

V'CARÍ does not offer any exchanges except under these conditions below.. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items. We will only consider exchanges for damages/defects or if the wrong product(s) were shipped to you by mistake. If you would like to exchange an item due to defect or damage at the time of delivery to you, please contact customer service for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time. If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time. All requests for an exchange must be made within 7 days after the package is received. The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged. If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out. All exchange shipments are the responsibility of the customer. Exchange requests made after 7 days of receipt of the item will not be accepted. ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

We do not offer refunds or exchanges on sale items. ALL SALES ARE FINAL. Please purchase carefully.

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.